Terms & Conditions

Introduction:

• Special Stone sells fine jewellery through its official website.
• All content, images, and product information are intended to assist customers in making informed purchases.

Payments:

•  We accept all digital payments, including credit/debit cards, UPI, and cash on delivery.
• Cash payments are accepted only for amounts below ₹50,000.
• No Special Stone employee is authorized to request OTPs, security codes, or direct cash deposits.

Hallmark & Certification:

• Our gold and platinum products are BIS hallmarked and engraved with an HUID number.
• Diamonds and colored stones come with third-party certification from government-registered and reputed brands.

Pricing:

• Prices are based on real-time precious metal and gemstone rates.
• Prices are subject to change without prior notice.

Delivery:

• Our made-to-order products take 4-5 working days to ship.
• Ready inventory is shipped within 48-72 hours.
• We offer free shipping via our channel partners.

Contests & Giveaways:

• Winners are selected at the company’s discretion.
• Prizes/gifts are non-returnable and non-exchangeable.
• Special Stone reserves the right to modify contest terms without prior notice.
• All disputes will be handled via cs@specialstone.in